This page describes where reviews of MP Estate Planning UK Ltd can be found, how the review platforms used by the Company are operated, and what consumers may wish to consider when reading reviews of estate planning firms generally.
Where reviews of MP Estate Planning UK Ltd are published
Reviews of MP Estate Planning UK Ltd are published on the following public platforms:
- Trustpilot: the Company’s profile is at uk.trustpilot.com/review/mpestateplanning.uk. Trustpilot is an independent review platform; reviews are submitted by users and the Company does not control which reviews are posted.
- Google: reviews left on the Company’s Google Business Profile are visible in Google Search and Google Maps results for the Company’s name.
- Facebook: reviews and recommendations published on the Company’s Facebook page.
- YouTube: the Company’s YouTube channel includes filmed feedback from a number of clients.
The Company also publishes a selection of client testimonials on its testimonials page. Where the Company features a written testimonial on its own website, it does so with the permission of the individual giving the testimonial.
How review platforms work
It is worth knowing how the platforms used by the Company are operated, particularly because consumer-protection regulators take the integrity of online reviews seriously (see, for example, the Competition and Markets Authority’s guidance on online reviews and endorsements).
Trustpilot
Trustpilot is an independent review platform headquartered in Denmark. Any user with a verified email address may leave a review of a listed business. Businesses do not pay Trustpilot in order to be listed; basic listings are free. Businesses may pay for additional features (for example, the ability to invite customers to review), but they cannot remove genuine negative reviews. Trustpilot operates a flagging and verification process to remove reviews that breach its guidelines (for example, fake reviews or reviews that are not based on a genuine customer experience).
Google reviews
Google reviews appear on Google Business Profiles and require a Google account to submit. Businesses cannot remove genuine reviews directly but may flag reviews that breach Google’s content policy.
What consumers may wish to consider when reading reviews of estate planning firms
In the Company’s view, reviews are one useful input when researching any professional services firm, and they are most useful when read alongside other publicly available information. Points consumers may find helpful to bear in mind:
- Read both positive and critical reviews. A firm with only positive reviews and no critical ones may be cause for further scrutiny, not less. Genuine review profiles for active firms generally contain a mix of feedback.
- Look at the substance of critical reviews. Are they specific (a clear description of what went wrong) or general? Has the firm responded constructively?
- Verify the regulatory and registration position of any party involved in the work. Reviews are about customer experience; regulation is about the rules under which professionals operate. Both are relevant. The Company’s regulated partners — including Feakes & Co Ltd, SRA number 654837 — can be verified independently on the SRA register.
- Independent commentary and forum discussion are not the same as reviews, but they may be useful additional sources. Discussion of any UK estate planning firm — including this one — appears from time to time on consumer forums such as MoneySavingExpert and in independent tax-policy commentary. Reading these alongside formal reviews gives a fuller picture.
- Take time over the decision. An initial consultation is normally offered at no charge, and there is no obligation to instruct a firm at the end of an initial discussion.
Independent tax-policy commentary
From time to time, the Company has been the subject of commentary by independent tax-policy commentators. The Company’s general position on such commentary is that consumers benefit when the regulatory boundaries of the UK estate planning market are clearly discussed, and the Company takes the same position on its own pages: it is an estate planning consultancy, not a law firm and not an FCA-authorised firm, and it works alongside regulated professionals on matters that require regulated advice.
Where prospective clients have specific questions arising from third-party commentary, the Company will discuss them on the initial consultation call. Contact details are below.
How to leave a review
The Company welcomes feedback from clients. Reviews can be left on:
- Trustpilot
- The Company’s Google Business Profile (search “MP Estate Planning UK” on Google)
- The Company’s Facebook page
Contact
- Phone: 0117 440 1555
- Email: answers@mpestateplanning.uk
- Office: Pill Road, Abbots Leigh, England, BS8 3RA