It is important that you are fully informed about how your instructions will be handled by MP Estate Planning UK Limited, herein referred to as “the Company”. This page sets out the Company’s Terms and Conditions of Business. Please read this entire document carefully and keep in a safe place for your future reference.
We reserve the right to make amendments to these Terms of Business. We will let you know of any changes should they affect your current matter. Copies of the Company’s amended Terms and Conditions of Business will be available upon request.
By proceeding with your instructions constitutes acceptance of these Terms and Conditions of Business. It is the Company’s policy that we are unable to commence work on your behalf until these Terms and Conditions of Business have been accepted and the relevant fees agreed. By signing the Client Agreement, you are deemed to have read, understood, and accepted the Company’s Terms of Business in their entirety except where they have been varied in writing with our agreement. If you pay for any products that you have ordered, after we have sent to you a copy of these Terms, it shall be deemed that such terms have been accepted in their entirety.
- Service we provide
1.1. We deliver specialist administration in relation to your prepared legal documentation in accordance with the instructions provided to the Company and submitted to us electronically or on paper.
1.2. Draft copies, detailing the information to be contained within your legal documents (such as names, addresses, relationships, etc.) will be sent electronically to you for checking, shortly after receipt of the order, payment, IDs and relevant data.
1.3. Our service is administrative in nature and does not extend to providing ongoing legal or tax administration beyond the scope of this specific piece of work.
1.4. Should you require additional legal or tax administration work for you in the future, this would need to be covered by a separate letter of engagement for continuing support services.
- What you will receive
2.1. Your engrossed legal documents.
2.2. Specialist advice, guidance, and instructions on how to execute the legal documents received.
2.3. Confirmation of receipt of your order.
- Joint Instructions
3.1. These rules apply in areas where instructions have been taken jointly from more than one client in a meeting regarding more than one legal document.
3.2. We confirm that we requested that “the Company” act for both of us.
3.3. We understand that no information received in connection with the matter from one can be treated as confidential so far as any of the others are concerned.
3.4. We confirm that there was no conflict that remained unresolved and prevented “the Company” from being able to act for both or all of us.
3.5. We confirm that should such a conflict subsequently arise following our initial instruction that, this would lead to the Company being unable to act for both or all of us and this would include subsequent changes to any legal document of which the other, or others, would not be aware.
- What we do not provide
Will(s)/Trust(s) or other legal documents if your circumstances change. The following are examples of changes in your circumstances/life events of either yourself / spouse/ civil partner/partner and/or your beneficiaries where we would recommend that you consider contacting us, such as:
4.1. The death of either a Trustee or a Beneficiary.
4.2. The imminent retirement of any Trustees.
4.3. A significant change in the state of health or the entrance into long term care of any Trustee.
4.4. The birth or adoption of a child, grandchild, or remoter issue of either Settlor.
4.5. Any separation, divorce, or marriage.
4.6. Any future inheritances which are to be received by the Settlor, beneficiaries, or the Trusts.
4.7. The financial performance of any investments in the Trust concerns you.
4.8. The financial circumstances of the Trustees or any beneficiaries alters.
This list is not exhaustive, and our service is administrative in nature and does not extend to providing ongoing advice beyond the scope of the initial instruction. If you have any doubts about how a change of circumstances may affect your legal documents, please contact MP Estate Planning UK Limited.
- The cost to you
The cost to you will be detailed by the Company at the point of sale. A receipt will be provided to you at the point of sale.
In addition to the costs detailed on the receipt, there may be disbursement costs and other expenses. It shall be your responsibility to settle all the legal costs, disbursements, and expenses that we incur throughout your matter. Where we are instructed by more than one person or legal entity to represent their joint interests, those instructions are considered to be joint and several and thus we reserve the right to look to either party for settlement of any outstanding costs, disbursement, and expenses.
- Payment
6.1. Payment is by debit or credit card.
6.2. We use STRIPE as our card processor. A link will be emailed to you.
- Rights of Cancellation
7.1. You have a right to cancel this agreement provided that cancellation is received in writing (including via email) within 14 calendar days of the date of payment.
7.2. Where the contract has been paid in full and you have agreed that we should proceed immediately, and we have commenced (including time spent, documents created, and preparatory work undertaken), your cancellation right may be limited.
7.2.1. If cancellation is received within 14 days, any refund will be subject to a cancellation fee, a £100 plus VAT administration fee, deductions for the full value of any documents produced or work undertaken up to that point (including time spent, documents created, and preparatory work undertaken), and the deduction of any card processing fees incurred by the Company.
7.2.2. Once delivered, the EstatePro® Report is non-refundable. If the report has not been sent out to the email address of record, then the above clause 7 Rights of Cancellation apply.
7.3. Company-Initiated Cancellation: We reserve the right to cancel this agreement if, in our sole discretion, you act inappropriately, abusively, or aggressively towards any member of our team. In such cases the agreement will be deemed void ab initio, and MP Estate Planning UK Limited will not be liable for any losses, claims, or damages arising from the cancellation, whether by you or your successors (e.g., executors, trustees, beneficiaries, or attorneys).
7.4. Client Acknowledgement of Options at Sale: You will have been advised at the point of sale that you could:
7.4.1. Instruct us to proceed immediately, in which case your right to cancel may be lost once work has begun. Please note: This does not remove your statutory cancellation rights, but you may be liable to pay for any goods or services already provided. The minimum cancellation charge in this scenario is normally 50% of the contract value.
7.4.2. Take no action for 14 calendar days after receipt of payment, these Terms of Business, and the Right to Cancel Forms. After the 14-day period has passed, the contract becomes non-cancellable. You acknowledge that if you choose to delay and you pass away during this period, no claim may be made against the Company by your estate, heirs, or beneficiaries.
- Document Approval & After-Sales Limitations
8.1. Draft Approval Process: You will be provided with draft legal documents for review and approval prior to the preparation of final documents. It is your responsibility to ensure the accuracy of all information contained within the drafts. Once reviewed, you will be required to confirm approval via digital signature. No final documents will be issued until formal approval is received.
8.2. Final Document Delivery: Following approval, final documents will be delivered to you by Royal Mail or Courier. If you request additional physical copies by post, additional printing and postage charges may apply. Your Case Manager will confirm any such charges prior to dispatch.
8.3. Urgency Surcharge: If you require any part of your instructions to be processed as a priority due to a change in circumstances or urgency (whether arising from health, personal, legal or financial factors), an urgency surcharge of £250 plus VAT will apply in addition to the standard service fees, payable immediately. This expedited processing surcharge covers the reallocation of resources, prioritised handling, and interruption of scheduled workflow to accommodate your request. Requests for urgent handling must be made in writing and are subject to confirmation by the Company. Please note: The Company reserves the right to decline expedited processing in cases where legal or procedural factors make prioritisation inappropriate or impractical.
8.4. Post-Approval Revisions: Once draft documents have been approved, any further amendments requested will incur a minimum fee of £25 plus VAT per document. Higher charges may apply to complex documents such as Deeds or Trusts. You will be informed of any such fees before work is undertaken.
8.5. Execution Deadline: Approved documents must be executed within 90 days of issue. Requests for amendments or re-issuance of documents after this period will be treated as a new instruction and charged accordingly at the prevailing rates.
8.6. Limitation of Liability: Any errors or omissions in your legal documents must be identified during the draft review stage. The Company shall not be held liable for any consequences, losses, or damage arising from errors that were present in the drafts but not brought to our attention prior to your approval.
- Client Responsibility, Delays, and Automatic Cancellation
9.1. If we request information, identification, clarification, or action from you (including review and approval of draft documents or signing of final documents), and you do not provide the required input, this will delay or prevent completion of your matter.
9.2. If there is no meaningful response or engagement from you for a continuous period of 30 days – despite our reasonable efforts to contact you – we will presume that you no longer wish to proceed, and the contract will be automatically treated as cancelled due to client inactivity.
9.3. In such cases, Clause 7 – Rights of Cancellation will apply in full.
- Identification Requirements and Money Laundering
10.1. We may be required by law to obtain satisfactory evidence of the identity of our clients and/or any third parties involved in your instructions. To comply with the law, we may need to obtain proof of your identity, depending on the nature of the work we are carrying out on your behalf, as soon as possible.
10.2. Please note, the identification requirements adhered to herein may vary depending on the individual circumstances of each case. We, therefore, reserve the right to request further documentation should we deem it appropriate in order to satisfy the Money Laundering Regulations 2007 and any other such governing regulations and/or legislation.
- Confidentiality and Data Protection
11.1. Your contact details and relevant personal information will be obtained to ensure that your documentation, which you have asked us to provide, is completed correctly and accurately. For more information, please request a copy by writing to our office address below.
11.2. Generally speaking, all information supplied to us by you shall be treated as confidential at all times, unless we are required to disclose and/or discuss your information upon your instructions (implicit or actual), by an Order of the Court, under current legislation, updated legal and/or regulatory compliance or by way of any other statutory exceptions. Your personal information is stored by us in accordance with the General Data Protection Regulations (GDPR).
11.3. Our use of such information is subject to your instructions, the DPA 1998, and our duty of confidentiality. You have a right of access under the GDPR legislation to the information we hold about you.
11.4. It may be necessary for the successful and efficient conclusion of your matter for us to occasionally disclose your personal information that you have provided us to third parties who are involved with completing your instructions. The Company may be subject to audit or quality checks from time to time by outside organisations and your information may also be passed to Authorities in the event of any disclosures. Your acceptance of these Terms shall be treated as the appropriate authority for us to pass on such details unless we hear to the contrary in writing beforehand. All external organisations are required to maintain confidentiality in relation to your files and comply with the GDPR.
11.5. If we hold any sensitive personal data (as defined in the GDPR) such as medical records, you must provide your permission before we may disclose it to third parties.
11.6. We encourage communications by way of email and therefore we shall correspond with you by such means where you are happy for us to do so. However, please note communications by email can be unsecure and emails may contain viruses. Whilst the Company uses anti-virus software for all email communications, we cannot be held responsible for any potential risks that may arise from any emails that we send, which may contain viruses, and which shall also include any circumstances where emails have been misdirected or not received by you.
11.7. During the Consultation, those people or companies whom you have chosen to have access to your completed documents will be identified to “the Company” and detailed within the Client Disclaimer which will be signed by you.
- File Retention and Retrieval
12.1. In the event that you require us to retrieve a file from storage or send any of your papers to you or any third party, we may levy a charge for the service. We may also levy a charge where your instructions in relation to the retrieved file of papers involve perusing, corresponding, or any other such work.
12.2. Should you require us to send your file of papers to you in the post, we may require such postage costs to be paid in advance of releasing the papers. We shall not release any file of papers to any third party unless we have your written consent to do so. The party collecting the file on your behalf will need to supply us with photo identification and a copy will be retained for our records.
- Complaints
Whilst we assume that you will be pleased with our service, in the unlikely event that you do have any cause for complaint, this should be made within 6 months of completion of your order and in the first instance should be raised with the person who took your instructions. We have an agreed complaint procedure in place which is available on request. Your consultant will attempt to settle any dispute that you may have. Please direct your concerns to:
Complaint Resolution, MP Estate Planning UK Limited, Leigh Court Business Centre, Pill Road, Abbots Leigh, Bristol, BS8 3RA
- Waiver
14.1. Any failure to enforce at any time all applicable Terms of Business shall not be a waiver of them or the right at any time subsequently to enforce them.
- Explanation of Terms
15.1. If you are unclear as to the nature and/or extent of either our or your obligations under these Terms and Conditions of Business, or you require further information, please contact the consultant responsible for your instructions.
- Conflicts of Interests
16.1. We will endeavour to avoid situations of conflict to ensure that a client’s interests are not compromised. We will advise you if we become aware that an issue of conflict exists. If you should be concerned about such an issue, then please immediately refer your concern to your consultant. We assure you that we will always act independently and in your best interests as our client. Money Laundering Regulations can also give rise to matters of conflict and lead to us being unable to continue acting in some exceptional circumstances.
- Limitation of Liability
The Company’s total aggregate liability to you in respect of any claim arising from our advice, services, or any breach of contract or negligence, shall not exceed £2,000,000.
17.1. You agree that no individual director, employee, consultant, or contractor of the Company shall be personally liable to you in connection with the services provided. You shall not bring any claim against any such individual in contract, tort (including negligence), breach of statutory duty or otherwise.
17.2. This limitation applies to all losses, liabilities, damages, costs and expenses, including but not limited to direct, indirect, and consequential losses, loss of profit, goodwill, data, opportunity, and anticipated savings, to the fullest extent permitted by law.
17.3. You agree that no action, claim or proceedings shall be commenced against the Company more than three
(3) years from the date of the act or omission giving rise to the claim; or twelve (12) months from the date on which you became aware (or ought reasonably to have become aware) of the relevant act or omission-whichever is earlier.
17.4. Nothing in this clause limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any liability which cannot lawfully be limited or excluded under applicable law.
- Changes in the Law
18.1. Unless we have current and/or specific instructions from you in writing to review the law and report to you from time to time or to deal with the matters in question immediately prior to a critical date, we will not remind you of changes in the law which might affect you or future critical dates.
- Scope and Advice and Limitation of Liability
19.1. Nature of Service: The Company provides an estate planning administration service. This includes the coordination, preparation, and delivery of legal documentation designed to help structure your estate in accordance with your wishes, with consideration given to inheritance tax efficiency and asset protection for your intended beneficiaries. This service does not constitute regulated legal, financial, investment, or tax advice.
19.2. Written Advice Only: You acknowledge and agree that you have not relied on any oral statements, assurances, or representations made by the Company or any of its representatives, unless expressly confirmed in writing. Any advice, clarification, or guidance provided verbally is not legally binding and shall have no effect unless subsequently confirmed in written form by an authorized representative of the company.
19.3. Exclusion of Liability for Verbal Representations: The Company shall not be liable for any loss, cost, claim, or liability incurred by you as a result of reliance on verbal comments or discussions. You accept that only written communications form the basis of the services provided and any obligations or responsibilities undertaken.
- Communications and Promotions
20.1. We may from time to time wish to contact you with newsletters or information regarding products and/or services which we provide. You may unsubscribe from any email promotions using the link provided in the email. You may opt out of telephone and postal promotions at any time by informing us of your preference by either email or post. You may not opt out of transactional communications related to the work that we are doing for you. We may send communications from time to time suggesting that you review your estate planning or containing important information that affects your plans, like changes to law and taxation, you may not opt out of these messages.
20.2. We use email, post and telephone for promotions, please advise the company in writing including emails if you DO NOT wish to receive promotions by a particular method Post, Email, or Telephone.
- Governing Law
21.1. These Terms of Business shall be governed by and construed in accordance with the laws of England and Wales.
- Conclusion
The Company reserves the right to amend these Terms and Conditions from time to time. For the most up-to-date version, please always consult your contract.
It is important that you read and understand the above terms that will apply to this agreement before signing any contract. If there is any term that you do not understand or do not wish to agree to, then please discuss it with the Company before signing. Only sign if you wish to be bound by the contract.